Create a new database and import the database dump taken in Step 1 from the old server to this new database.For more information on helpdesk backups, please refer to the article Upgrading (or Downgrading) Your Kayako Classic Download Helpdesk. Take a backup of your database, templates, languages, and code modifications (if any).Once you are done with the installation, refer to the steps below to migrate your data from the old server to the new server. You may refer to the Installing Kayako Classic Download article for the steps. The first step is to download the updated software package and install Kayako Classic. This article provides the steps on how to install Kayako Classic and migrate your data from one server to another. You may want to fresh install an upgraded version of Kayako Classic to a new server and migrate the data from your existing server to the new installation on the other server.
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